To make a return, please follow the instructions of our manager.
You can return the goods within 14 calendar days from the date of delivery. To do this, write to us on Instagram: @icecloths or email us at icecloths.sales@gmail.com and fill out the return form, and be sure to indicate:
- Reason for return;
- proof of payment for the goods;
- your full name and bank details for the refund;
- a photo of the goods.
The cost of returning the goods is covered by the buyer. This means that the buyer must pay the shipping costs when sending the goods back. If the delivery was not paid in advance, its cost will be deducted from the refund amount.
Product return period: The consumer has the right to return the product within 14 days of receiving the parcel, provided that it has not been used and its original packaging, presentation and consumer properties are preserved.
Refund period: Refunds are made within 14 working days from the date of successful acceptance of the parcel at the return warehouse (not to be confused with delivery to the post office) after passing the examination of the goods and entering the data into the return database.
The Seller does not return and exchange the Goods ordered by the Buyer outside Ukraine!!!
Important!
1. commission service payments made through the supplier's website are not returned to the consumer when returning the goods and funds for such goods.
2. the cost of delivery of the goods is not subject to compensation to the buyer when returning the goods and funds for such goods.
3. According to Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172, the following goods are not subject to return, regardless of their name on the Internet
- bodysuits, overalls, rashguards;
- Corsetry (corsets);
- Bedroom masks;
-underwear (women's, men's, children's), namely: briefs, bras, bodywear, slips, tops (except for tops listed on the website as sports), as well as shorts (listed on the website as swimming shorts); children's swimwear, children's swim briefs, children's swimming long johns. In addition, the following items are not eligible for return: pajamas, nightgowns, T-shirts (treated as underwear), functional and modeling underwear (combination, corset, top, body, skirt, underwear, leggings and shorts).